‘I am embarrassed, frustrated and infuriated by the airline industry and their lack of accountability,’ says owner of Cruise Holidays
For more than 12 years Cheryl Kelly-Guest has owned Cruise Holidays, a travel agency in Bradford West Gwillimbury, but she’s never seen anything like the chaos unfolding with airlines this holiday season.
Canadians across the country have experienced flight cancellations and delays that have left them stranded and, in many cases, their luggage lost. Yet, the airlines have gone unscathed when it comes to the accumulating expenses for travellers and agencies.
“I am embarrassed, frustrated and infuriated by the airline