Spirit cancels nearly half of scheduled flights for another consecutive day
Spirit Airlines is offering an apology to frustrated passengers as the airline canceled hundreds of flights — including several scheduled for Boston — for a third consecutive day. As of 9:30 a.m. Wednesday, the airline had canceled four of the day’s seven scheduled departures from Logan Airport and four of the five scheduled arrivals. That led to another morning with long lines of travelers waiting to speak with agents at the Spirit Airlines counter in Terminal B.FlightAware reports that Spirit had canceled at least 321 flights for Wednesday — approximately 47% of the day’s schedule. The airline also canceled 334 flights on Monday and 429 on Tuesday.An airline spokesperson blamed the cancelations on “weather and operational challenges” and said staff was working around the clock to make adjustments. Fewer cancelations are expected Thursday, they said. The Association of Flight Attendants-CWA, which represents 4,500 Spirit Flight Attendants, also reported a system outage that affected crew scheduling for Spirit Airlines on Tuesday. They said the issue lasted about an hour. “We were headed to Houston this morning at 6 a.m.,” traveler Susan Rambin said, as she waited in the line Tuesday at Logan. “We found out at about 3 a.m. that our flight was canceled.””They ended up having to pay now, an extra $1,000, for me to fly through another airline,” said Monica Bracero, who was traveling to Puerto Rico.The airline issued an updated statement about the situation on Wednesday: “The last three days were extremely difficult for our Guests and Team Members, and for that, we sincerely apologize. We continue to work around the clock to get our Guests where they need to be.”We’ve dealt with overlapping operational challenges including weather, system outages and staffing shortages that caused widespread irregularities in our operation and impacted crew scheduling. These issues were exacerbated by the fact that we are in peak summer travel season with very high industry load factors and more limited options for Guest re-accommodations.”After working through yesterday’s proactive cancellations, we’ve implemented a more thorough reboot of the network, allowing us to reassign our crews more efficiently and restore the network faster. As a result, cancellation numbers will progressively drop in the days to come.”By taking an in-depth look at the challenges we’re facing, we have identified opportunities for improvement that will help us operate a more resilient network and better serve our Guests.”
Spirit Airlines is offering an apology to frustrated passengers as the airline canceled hundreds of flights — including several scheduled for Boston — for a third consecutive day.
As of 9:30 a.m. Wednesday, the airline had canceled four of the day’s seven scheduled departures from Logan Airport and four of the five scheduled arrivals. That led to another morning with long lines of travelers waiting to speak with agents at the Spirit Airlines counter in Terminal B.
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FlightAware reports that Spirit had canceled at least 321 flights for Wednesday — approximately 47% of the day’s schedule. The airline also canceled 334 flights on Monday and 429 on Tuesday.
An airline spokesperson blamed the cancelations on “weather and operational challenges” and said staff was working around the clock to make adjustments. Fewer cancelations are expected Thursday, they said.
The Association of Flight Attendants-CWA, which represents 4,500 Spirit Flight Attendants, also reported a system outage that affected crew scheduling for Spirit Airlines on Tuesday. They said the issue lasted about an hour.
“We were headed to Houston this morning at 6 a.m.,” traveler Susan Rambin said, as she waited in the line Tuesday at Logan. “We found out at about 3 a.m. that our flight was canceled.”
“They ended up having to pay now, an extra $1,000, for me to fly through another airline,” said Monica Bracero, who was traveling to Puerto Rico.
The airline issued an updated statement about the situation on Wednesday:
“The last three days were extremely difficult for our Guests and Team Members, and for that, we sincerely apologize. We continue to work around the clock to get our Guests where they need to be.
“We’ve dealt with overlapping operational challenges including weather, system outages and staffing shortages that caused widespread irregularities in our operation and impacted crew scheduling. These issues were exacerbated by the fact that we are in peak summer travel season with very high industry load factors and more limited options for Guest re-accommodations.
“After working through yesterday’s proactive cancellations, we’ve implemented a more thorough reboot of the network, allowing us to reassign our crews more efficiently and restore the network faster. As a result, cancellation numbers will progressively drop in the days to come.
“By taking an in-depth look at the challenges we’re facing, we have identified opportunities for improvement that will help us operate a more resilient network and better serve our Guests.”
/cloudfront-us-east-1.images.arcpublishing.com/dmn/QAVIMFUSORBDTKGTJGMU2GNF4A.jpg "Southwest Airlines to cut dozens of daily flights from its September and October schedules")
